Shipping policy

Shipping Policy – UrCrown (URKINGDOM LLC)

Last Updated: December 26, 2025

1. Shipping Locations

UrCrown currently ships only within the United States.

At this time, we do not offer international shipping.

2. Order Processing Time

All UrCrown eyewear is custom-made and assembled to order to ensure precision, quality, and exclusivity.

Processing Time (Before Shipping)

The estimated processing time is 8–10 business days.

This processing period includes:

Lens fabrication
Lens and frame assembly
Quality control inspection
Receipt of the product at our U.S. fulfillment center
Final order preparation

Please note: Processing time does not include shipping transit time.

3. Shipping Time (After Processing)

Once your order has been processed and shipped, delivery times depend on your location and the carrier selected at checkout.

Estimated Delivery Times (United States):

California: 2–4 business days
All other U.S. states: 3–5 business days

Shipping times are estimates and may vary due to carrier conditions, weather, or other factors outside our control.

4. Shipping Methods and Carriers

Shipping rates and available delivery options are calculated at checkout using Shopify automatic carrier rates, based on destination, package size, and carrier availability.

Carriers may include USPS, UPS, FedEx, or other reputable shipping providers.

5. Shipping Costs & Free Shipping

Shipping fees are calculated and displayed at checkout before order confirmation.

UrCrown may offer free shipping promotions, including:

Free shipping on qualifying orders (for example, orders over $200 USD)
Limited-time free shipping offers

Any applicable free shipping terms will be clearly displayed at checkout.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

7. Lost, Delayed, or Damaged Shipments

If your order is:

Lost in transit
Delivered damaged

You must notify UrCrown within 1 to 5 business days of delivery or the expected delivery date.

To assist with a claim, we may require:

Order number
Photos of the damaged item and packaging
Carrier tracking information

UrCrown will work with the shipping carrier to resolve the issue where possible. Resolutions may include a replacement or refund, subject to carrier investigation results.

8. Delivery Responsibility

Once a package is marked as “delivered” by the carrier to the shipping address provided at checkout, UrCrown is not responsible for: